When conversations get tough, many of us default to blame. But pointing fingers only exacerbates conflict—it doesn’t solve anything. Instead of coming in hot with “you did this” and “you never…,” try leading with clarity and ownership. “I’m frustrated.” “I need help understanding.” “I want to find a solution.” You’ll stay calmer, sound stronger, and invite connection instead of defensiveness from the other person. Remember, you can only control one thing — yourself. The rest of the conversation

9.6K views · 258 reactions | The strongest conversations aren’t the...

1.5K views · 40 reactions | Announcing the general availability of our Conversational Commerce agent! Now, you can engage shoppers in natural, human-like conversations to deliver relevant results and recommendations. Companies like Albertsons Cos. are already seeing an impact → https://goo.gle/4nKs6Of | Google Cloud | Facebook