Service Level Management: How to Manage SLAs and OLAs Masterfully | Process Street | Compliance Operations Platform
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Service Level Management: How to Manage SLAs and OLAs Masterfully | Process Street | Compliance Operations Platform
When defining, documenting, and delivering services to customers, it can be a little difficult (read: incredibly taxing) to keep on top of everything. As Philipp Unterharnscheidt and Axel Kieninger at the Karlsruhe Service Research Institute both say: "IT services supporting business operations are an increasingly critical factor for business ...
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