Messaging via the WhatsApp Business API allows multiple people in your business to use as single business number to send and respond to 2-way messages, schedule broadcasts, trigger OTP delivery, and ...

HelloDuty is no-code, click and configure, Cloud PBX system or Contact center software that integrates VOIP (voice over internet protocol). Built for large, medium, and small businesses that interact ...

What is WhatsApp Business Voice? WhatsApp Business Voice enables businesses to make voice calls directly through the WhatsApp Business Platform. It extends the traditional text-based interaction on ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

A USSD —Unstructured Supplementary Service Data — code, is an alphanumeric number of up to 12 digits long that can operate on all networks and is used for mobile-based services between a customer and ...

Start by understanding what a USSD (unstructured supplementary service data) code like *144# is. You may have probably interacted with Little Kenya USSD code application to request a taxi and wondered ...

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A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

Brrng Digital Ltd (the "Company") is committed to operating with the highest standards of integrity, transparency, accountability, and professionalism in Kenya and all markets in which we operate.

As businesses adapt to the fast-paced digital landscape, soft telephony—powered by advanced VoIP (Voice over Internet Protocol) software—is emerging as a transformative tool for communication and ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...