VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, contact centre jobs vodafonethreee ...

AI is marketed as a transformative solution for customer service and your contact centre is expected to evolve. anywhereNow ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact ...

The Future of the Financial Industry in a Digital Age. In today’s financial services sector, customer engagement is ...

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience in running WFH and hybrid operations have joined forces to form ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses. A Whitbread spokesperson said: “Our position as the UK’s ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...