Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Piramal Pharma Solutions recently achieved a net promoter score (NPS) of 55, far surpassing industry averages. This ...

Expected to reach nearly 1,800 retail units in December and approach 10% local market share. Zhengzhou Superstore Performance -- Expected to achieve approximately 900 retail units in December with ...

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter ...

Uxin reports strong Q3 '25 revenue growth, 7.5% gross margin, improved operations, and high customer satisfaction. Learn why ...

As leaders plan for the year ahead, nonfinancial metrics offer the clearest signal of whether growth is truly sustainable.

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

As the founder of a short-term rentals company, I tend to have a grasp of industry dynamics at any given time. Over the last ...

After a launch, the real learning begins. Tech leaders share the signals and habits they use to turn user behavior, feedback ...

Roadway Moving, New York City's highest-rated moving company and one of the fastest growing relocation brands in the country, today announced the opening of a new Texas hub. The new facility, located ...

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

List with Opendoor: An Opendoor product allowing sellers to list their homes on the market with the backing of an all-cash offer as a floor price safety net. Exclusives: Opendoor's product suite ...