UPrinting reports 25% of business owners lost clients to AI tools, raising concerns over authenticity. Many seek balance, ...

In May, Coinbase announced that rogue customer support agents had given access to hackers who demanded a $20 million ransom ...

CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Jackson Hewitt Online offers transparent, flat-fee pricing at $25 for federal and state returns but is lacking in features, ...

FPJ: How has Zoom’s strategy in the India SAARC region evolved since its entry in 2019, considering the rapidly changing ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

A behind-the-scenes protocol is quickly becoming one of the most important building blocks of the AI economy. Model Context ...

Compare interest rates, repayment terms, and transfer costs to determine if switching lenders is advantageous as year-end financial reviews take place.

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Sir Stephen Timms responded to a parliamentary question about guidance for DWP staff visiting vulnerable claimants.

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...