Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

UPrinting reports 25% of business owners lost clients to AI tools, raising concerns over authenticity. Many seek balance, ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

Beyond alerts, platforms are expanding the role of their apps to include information services designed specifically for ...