Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

UPrinting reports 25% of business owners lost clients to AI tools, raising concerns over authenticity. Many seek balance, ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

This is the most underutilized cheat code: Use AI to accelerate R&D and product development. Tools like Synthesia for video ...

Jackson Hewitt Online offers transparent, flat-fee pricing at $25 for federal and state returns but is lacking in features, ...

You can get 100% free federal and state tax filing with Cash App Taxes. But this no-frills, no feature, no expert support ...

TTEC faces AI-driven disruption, falling revenues, and high debt. Discover why analysts rate it a Sell with 36% downside ...

FZE Manufacturing Solutions today announced increased visibility into its vertical machining center capabilities as part of its broader CNC machining services, reflecting continued investment in ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.