For most residents, a 911 call represents the beginning of an emergency response. But for the professionals inside the ...

Operation Metro Surge presented unique challenges for Minneapolis 911 dispatchers and call-takers, but their job remained the same: getting aid to those who need it.

But with the rise of cellphones, the emergency roadside phones have become a costly relic, and Orange County officials this ...

Olivia Hale, an emergency telecommunicator in Cole County EMS’s communications division, said her job, which she started 4½ ...

You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

AI is helping 911 dispatchers speed up emergency responses, handle non-emergency calls, and translate languages.

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.