So when an empathetic-sounding man identified himself as a United Airlines agent named Sheldon and immediately asked for my ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

A local man thought there was a problem with his computer, then when he tried tech support, he ended up falling for an ...

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...