So when an empathetic-sounding man identified himself as a United Airlines agent named Sheldon and immediately asked for my ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

A local man thought there was a problem with his computer, then when he tried tech support, he ended up falling for an ...

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...

Texas Tech quarterback Will Hammond drops back to pass during the first half of an NCAA college football game against Oklahoma State, Saturday, Oct. 25, 2025, in Lubbock, Texas. (AP Photo/Chase ...

When we ask IT professionals about the brands they believe offer the best tech support and repairs, there’s only one choice for both categories: Dell. Among IT managers, Dell is the only brand to ...

In an age of constant communication, receiving phone calls or messages from unknown numbers has become increasingly common. Whether it's a missed call from an unfamiliar number, a potential scam or a ...

Over the past few months, we have come across numerous cases where sophisticated AI tools have been used to duplicate a person’s voice and trap a person in financial scams. Experts have also warned ...

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Last week, Microsoft announced that it would no longer use ...

SAN FRANCISCO, July 18 (Reuters) - Microsoft (MSFT.O), opens new tab on Friday said it will stop using China-based engineers to provide technical assistance to the U.S. military after a report in ...