A points program that exists primarily to discount purchases is not a loyalty program. It is a slow-motion surrender of ...

“If people have sacrificed their time, their energy, their well being, you can’t buy goodwill with a pizza,” he says.

Loyalty programs have gotten it backward,” says Virgin Voyages’ CEO, Nirmal Saverimuttu. “They ask for more, give less and ...

Everyone wants to be appreciated and rewarded, and with a comprehensive program, companies can deliver on that human desire.

Workhuman's new global report revealed that recognition rewards carrying clear monetary value raise belonging by 28% and engagement by 21%. "Rewards make appreciation concrete," said Tom Libretto, ...