marketinference

Macy's Reports Positive Customer Response

Macy's, Inc. has recently released its 10-Q report for the first quarter of 2025, showing a comprehensive overview of the company's financial condition and operational performance. Macy's, Inc. is an ...
Yardbarker

Gillian Anderson says 'The X-Files' reboot script is 'really good'

Fresh off an Oscar win for Best Original Screenplay, Sinners auteur Ryan Coogler has more than proven his mettle in genre storytelling. Vampires, etc. We’ve known for a while what Coogler wants for ...
Hosted on MSN

Call center employee handled a toxic and demanding customer, so he asked management for an anti-abuse call script he could use in the future

You can’t avoid stressful situations in the workplace. The following story involves an employee who faced a demanding customer on the phone. He tried to remain calm and professional, but he eventually ...
Dread Central

‘Five Nights at Freddy’s 3’? Star Skeet Ulrich Gives Positive Update on the Script

Five Nights at Freddy’s 2 didn’t receive the most glowing critical reception. Add on a cliffhanger ending that left many upset and anxious for a third chapter, and it’s understandable why some have ...
Wall Street Journal

The FCC Wants Your Next Customer Service Agent to Be in the U.S.

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...
Morningstar

MotorK Announces H2 2025 Positive Cash EBITDA and Customer Base Consolidation in FY 25

Committed Annual Recurring Revenue (CARR): €36.7 million, remaining stable year-over-year as the Group prioritized revenue quality and the migration of customers to the MotorK core platform. Annual ...
Nasdaq

Blackbaud Announces Powerful Customer Outcomes, Signaling Positive Traction for AI in Social Impact

CHARLESTON, S.C., March 4, 2026 /PRNewswire/ -- Blackbaud (NASDAQ: BLKB), the world's leading provider of AI-powered solutions for social impact, today highlighted customer outcomes that underline the ...
TMCnet

When Things Go Wrong: Service Recovery Strategies for Positive Customer Service Outcomes

Every call center, no matter how well run, will have some share of calls that go sideways. It’s inevitable. Sometimes, a customer arrives already frustrated. Other times, a resolution falls short of ...
MassLive

‘Almost impossible to make’: Worcester brewery flips the script on non-alcoholic beer

For Greater Good Imperial Brewing in Worcester, that meant making something that no longer qualifies as a non-alcoholic beer. That’s how the brewery’s new limited-time offering, Baby Daddy IPA, came ...
Harvard Business Review

Keeping Customer Service Human-Centered in an AI World

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...
WTHR

'He wanted to do something positive for our people' | Indianapolis church remembers Rev. Jesse Jackson through Sunday service

INDIANAPOLIS — At Purpose of Life Ministries on the near northwest side of Indianapolis, the congregation embraces, worships and listens to the sermon, just like they do every Sunday. But this day was ...