Vonage, a part of Ericsson (NASDAQ: ERIC), today announced a new integration between Vonage Contact Center and Salesforce's ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with ...

A core part of Salesforce’s ongoing strategy is Agentforce, the organization’s agentic AI wing which enables customers to ...

Data 360, Salesforce’s unified data foundation that brings together its Data Cloud, Tableau, MuleSoft and Informatica technologies under one governed architecture, is the unifying layer.

Salesforce couples its AI-powered CRM with ChatGPT. Sales reps can evaluate customer data and advance deals via the chatbot.

Salesforce, the leading global AI CRM, has announced an expanded agencywide transformation initiative with the U.S.

Provide around-the-clock citizen support for things like complaints and accessing services, automating routine requests so human staff can focus on more complex cases. This more efficient system will ...

After over a week of speculation, ServiceNow announced on Tuesday that it has agreed to buy cybersecurity heavyweight Armis ...

AppZen, the leading agentic AI platform for finance teams, today announced the general availability of AI Agent Studio. First previewed in September, the AI Agent Studio allows finance teams to create ...

The funding points to a shift away from bloated systems toward faster, AI-driven CRM platforms built for execution.

Patrick R. Sullivan, chief of staff and head of technology for Private Advisor Group, discusses the range of wealthtech ...

According to McKinsey, 65% of organizations now regularly use GenAI in at least one business function-yet only 11% have ...