Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

That can be a fine line to walk when you’ve been in business for decades. The folks at Paragon Flight Training are heading ...

Gartner® Recognizes ValueSelling Associates in the 2025 Market Guide for Sales Training Service Providers, Worldwide report ...

Customer care and sales roles form part of 400 jobs being brought back to the UK following the Vodafone–Three merger ...

The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Changes at Southwest Airlines have the potential of transforming a great airline into a competitor not anticipated by other ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

Yes Madam’s cofounder and CMO, Akanksha Vishnoi, shared how the platform posted a 233% revenue jump within two years ...

Hagerman Services Achieves Heil Elite Dealer Status for Second Consecutive Year New Orleans, United States – December 18, 2025 / Hagerman Services / Hagerman Services, a trusted family-owned HVAC ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...