GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Nov 18, 2025 at 9:05 ...

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been greater. With the introduction of custom productivity ...

The Deputy CISO blog series is where Microsoft Deputy Chief Information Security Officers (CISOs) share their thoughts on what is most important in their respective domains. In this series, you will ...

We have introduced a new feature enabling users to call larger businesses directly from the app with a single tap, or receive calls from businesses they’ve requested to hear from. This calling ...

Most people who’ve ever called customer service share the experience of navigating endless automated prompts in the hopes of getting to a human. For years, it’s been a familiar process for more ...

In our tech-driven world, it’s easy to get lost in the many trends of generative artificial intelligence, cybersecurity, cloud and quantum computing, and digital transformation. Embedded within these ...

Transform difficult customer interactions into opportunities that build lasting loyalty and trust. Practice staying calm and using a steady tone to prevent a tense situation from becoming worse. Offer ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

These tools, available through the myCigna member portal, are designed to make navigating health insurance more straightforward and to improve overall customer experience, according to a news release ...