Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

Most customer service moments disappear in two emails. But every so often, a customer sends a message so sharp, so petty, or so embarrassingly correct that the company can’t ignore it. These are the ...

A “brave” female shopper shot dead an alleged creep who groped another customer and threatened to kill everyone inside a Los Angeles beauty store. Deputies responded to reports of a shooting at Pink ...

Google is testing the ability to automatically assign a “New Customer Value” in “New Customer Acquisition (NCA)” campaigns — without the advertisers’ consent amid pushback from agencies supporting ...

The company is emailing users impacted by the breach. The company is emailing users impacted by the breach. is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 ...

CHARLESTON, W.Va. –The Public Service Commission of West Virginia has ordered two major electric utilities to undergo an independent audit of the reliability of their customer service. Appalachian ...

Amazon has warned that scammers are monitoring customer complaints in social media posts and comments. Crooks then reach out to you. AARP is seeing an uptick in complaints from consumers who have been ...

DENVER — The Colorado Public Utilities Commission (PUC) revealed Thursday that Xcel Energy's automated system auto-disconnected about 100,000 customer calls last year — approximately one in 10 calls.