Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Technology and AI will disrupt the job market. Even hands-on jobs will be impacted but there are ways to prepare.

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Scammers pretending to be Walmart employees are preying on consumers, according to the FCC. Here's what to watch out for.

KANSAS CITY, Mo. (KCTV) - Spire gas will pilot a program early 2026 waiving its $22 monthly customer charge for qualified low-income customers in Missouri. The Customer Charge Waiver Program is part ...

HILLSBOROUGH COUNTY, Fla. — Rescue 22 Foundation is running a donation challenge until September 1. The Florida-based nonprofit trains service dogs for veterans across the country. All donations, up ...

Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning over their passwords.