Starbucks CEO Brian Niccol's turnaround plan appears to be making progress, with early signs of improved service standards.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers for exemplary service, cleanliness and passenger respect. The Zamukulungisa ...