Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Livingston County Assistant Public Defender William Bertram will step into the public defender position starting Jan. 1.

Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...