Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. When customer service is given the credence it ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...

When you're a leader, it’s easy to say that you value great customer service. But how do you get this message to actually stick with your employees, to the point that they actually translate it into ...

I felt like I was back in college on a special field trip to visit a company and learn how more than 80,000 employees work hard to deliver a good customer experience to more than 29 million customers.