Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

The U.S. Secret Service National Threat Assessment Center (NTAC) has released a new report titled “The State of Behavioral Threat Assessment and Management in K–12 Public Schools.“ This report ...

PANAMA CITY, Fla. (WJHG/WECP) - Panama City commissioners have approved an updated fire service assessment to help cover budget shortfalls for the fire department. Residents have been paying the fee ...

The Coast Guard is ending years of debate over whether it should require all members to take a physical fitness test, or PFT, announcing Tuesday that it will implement mandatory tests for all military ...

Abstract: This paper introduces a framework using multiple large language models (LLMs) to assess and enhance the customer service interactions of a staff in service industry. Effective communication ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

SAN JOSE, Calif., May 22, 2025 (GLOBE NEWSWIRE) -- Leading semiconductor test equipment supplier Advantest Corporation (TSE: 6857) today announced it has once again received top ratings in the 2025 ...

A popular if snarky response to the horrible behavior of someone else’s kids goes a little like this: You need a license to own a pet, but they’ll let anybody have a child. Bring on the cinema of ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...