A JetBlue pilot landing at Fort Lauderdale's airport reported a close call on Monday night, telling air traffic control that a second, smaller plane was flying erratically in the same area. The ...

Jeff Glazier, a longtime local elected official who most recently was Allentown’s controller for over a decade, died Tuesday night, according to the city. He was 69. Spokesperson Michaela Boyer ...

Allentown City Controller Jeff Glazier has died, prompting an outpouring of remembrances from city leaders who praised his commitment to transparency and his deep love for the community he served.

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GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...

The controller handles incoming requests and puts any data the client needs into a component called a model. When the controller's work is done, the model is passed to a view component for rendering.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

As generative AI tools like ChatGPT and Claude become more common in litigation strategy and internal analysis, courts are beginning to confront a pressing question: Does using AI waive ...

As the U.S. military expands its use of AI tools to pinpoint targets for airstrikes in Iran, members of Congress are calling for guardrails and greater oversight of the technology’s use in war.

The 2026 NCAA Tournament nears, and CBS play-by-play announcer Kevin Harlan got some strong prep work on Sunday for the Missouri Valley Conference Championship between Northern Iowa and UIC. Harlan ...