In some call centers, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, enthusiasm, a feeling of community, commitment and the willingness to make the ...

Communication is the bridge between ideas and results, between visions and reality. Fail to master it and compromise your future. Whether you are articulating the value of your services or products ...

In a multicultural team, clear consensus is the foundation. Each culture has different taboos, tones of communication and feedback styles.