VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, contact centre jobs vodafonethreee ...

AI is marketed as a transformative solution for customer service and your contact centre is expected to evolve. anywhereNow ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact ...

Fast-growing tech firm publishes latest Responsible Business report and scoops equity investor Palatine’s ‘Leadership in Social Value’ award Customer experience and digital transformation specialist, ...

UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru Despite widespread trials, the majority of police forces are holding back on ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has announced its sixth major office location in Europe is set to open in Athens, ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...

Puzzel Elevate ’25: – Preparing for tomorrow’s contact centre. From analyst outlooks to AI deep dives – your guide to the future of customer experience. At Elevate Virtual ’25, you’ll hear from ...

Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel experiences. Almost half (48%) of Gen Z customers have abandoned a ...