VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, contact centre jobs vodafonethreee ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

FourNet reveals huge strides in sustainability and social impact performance over the last year - contact centre ...

AI is marketed as a transformative solution for customer service and your contact centre is expected to evolve. anywhereNow ...

This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact ...

Integration House, Turnhams Green Business Park, Pincents Lane, Reading, Berkshire. RG31 4UH.

The Future of the Financial Industry in a Digital Age. In today’s financial services sector, customer engagement is ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

A potential client recently came to us asking for advice on customer journey mapping. They knew what it was and that they needed to do it, but they weren’t sure how. This is a common scenario when it ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

Calabrio, the workforce performance company, unveiled its next-generation Performance Management solution at the annual UK Customer Connect event in Manchester. This highly anticipated launch marks a ...