Randy Barrett is a freelance writer and editor based in Washington, D.C. A large part of his portfolio career includes teaching banjo and fiddle as well as performing professionally. The arrival of ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

The foundation of every modern enterprise business rests upon its digital infrastructure. Yet, navigating the increasingly ...

As operators deploy cloud infrastructure to improve network efficiency, and with hyperscalers and tech companies in general eyeing up the opportunities for software-based solutions in the market, the ...

After lagging behind other industries for years, the financial services industry is experiencing a swift and fundamental shift toward cloud computing. This disruptive transformation is revolutionizing ...

Cloud infrastructure vendors are insinuating themselves into data-driven advertising. Third-party ad tech vendors are becoming service providers that build their solutions using cloud infrastructure – ...

Microsoft, Cloudflare, and Five9 will all benefit from the cloud and AI boom. The cloud and artificial intelligence (AI) markets expanded rapidly over the past decade. Many companies realized it was ...

In iOS 18, Apple's Notes and Voice Memos apps get a new audio transcription feature. Here's everything you need to know about the different types of audio transcription, how they compare, and what ...