CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...

Jackson Hewitt Online offers transparent, flat-fee pricing at $25 for federal and state returns but is lacking in features, ...

FPJ: How has Zoom’s strategy in the India SAARC region evolved since its entry in 2019, considering the rapidly changing ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

In the race to deliver faster, smarter, and more resilient networks, CSP and telco leaders are finding a powerful ally in ...

The Homestar Group has announced a significant expansion of its damage restoration service capabilities, strengthening its ability to support property owners throughout the Atlanta metropolitan area.

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.