Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

If your own therapist is licensed and willing to write the letter, that can be a great option. Many people still use an ESA ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

This is the most underutilized cheat code: Use AI to accelerate R&D and product development. Tools like Synthesia for video ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...