Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

This is the most underutilized cheat code: Use AI to accelerate R&D and product development. Tools like Synthesia for video ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Jackson Hewitt Online offers transparent, flat-fee pricing at $25 for federal and state returns but is lacking in features, ...

American Airlines is using AI, automation, and data to deliver smarter discovery, transparency, reduced friction, and ...

You can get 100% free federal and state tax filing with Cash App Taxes. But this no-frills, no feature, no expert support ...

Results, driven largely by Fall ‘Get to Give Days’ campaign, have helped the Charity reach its goal of feeding 1 millions ...

India's tech sector saw widespread layoffs in 2025 as AI adoption, gaming regulation and a sharper focus on profitability ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...