IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

The voice-enabled chatbot will be available to a small group of people today, and to all ChatGPT Plus users in the fall. OpenAI is rolling out an advanced AI chatbot that you can talk to. It’s ...

Our multilingual AI voice agents are designed to meet the diverse needs of businesses worldwide, providing seamless customer service in multiple languages” Research Report Closing the CX Gap: Leaders ...

Launched about a month ago, the bot has helped the company slash per-customer call costs by 75%, said Sanjeev Barnwal, cofounder and CTO of Meesho When asked if automation would result in any layoffs, ...