“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

The proposed SCORE Act promises to provide the NCAA with a limited antitrust exemption in hopes of protecting the organization that regulates student athletics from potential lawsuits over eligibility ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Customer loyalty. Every business chases the golden ticket, yet many struggle to measure it effectively. How do you quantify something as seemingly abstract as loyalty? And once you've measured it, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Marcus Johansson was awarded a game-winning goal in overtime Tuesday when the NHL determined Predators goaltender Justus Annunen knocked the net off the moorings to nullify an imminent scoring chance.

SPOKANE, Wash. – A recent survey conducted by Greater Spokane Incorporated (GSI) revealed concerns about Spokane's quality of life. The survey recorded a quality of life index score of 3.3 out of 10, ...

Dozens of hospitals and health systems were recently honored for excellence in patient experience based on Net Promoter Scores, patient reviews and other metrics. PEP Health, a patient experience ...

The Kestrel web server flaw allows request smuggling attacks, but the actual risk depends on the application code and deployment. Microsoft has patched a critical vulnerability in ASP.NET Core that ...

Cincinnati/Northern Kentucky International Airport barely ranked above average by J.D. Power in the research firm's annual survey of traveler satisfaction for medium-sized airports. The airport ...

More than 90% of students and parents of North Allegheny would recommend their school district to others, but there’s still a concern with student respect, according to the results of an annual survey ...