Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.
Piramal Pharma Solutions recently achieved a net promoter score (NPS) of 55, far surpassing industry averages. This accomplishment reflects the Organization's dedication to stakeholder centricity and ...
2don MSN
Survey overload: Companies are inundating customers with endless surveys—and getting worse insights
“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...
Return on equity signals strength to investors. Many of the best performing banks are quick to make decisions and promote ...
Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...
Customer service concierge answering phone standing behind reception desk looking at computer screen with modern decor and houseplants behind her. Recruiting new customers costs seven to nine times as ...
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