Aniruddha Vyawahare has spent over ten years right where streaming tech, big data, and keeping things running smoothly all collide. He’s led teams through chaos—think millions of people streaming at ...

The transition from brick-and-mortar retail to digital ecommerce has generated a deluge of online customer engagement for businesses. With so much trackable information about your target audience on ...

The government said the rules were needed to prevent theft and other crime. Its opponents and privacy activists regard the app as a tool of mass surveillance. By Alex Travelli and Pragati K.B.

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Target customers are taking to TikTok to bemoan the store’s “tacky” holiday decor after the company issued new orders to employees to smile and make small talk in a bid to boost sluggish sales.

Be on the lookout for your packages. Image: D. Griffin Jones/Cult of Mac You can use the built-in iPhone Wallet app for some basic order tracking with classic Apple ease of use. No need to fiddle with ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Adobe is warning its Analytics customers that an ingestion bug caused data from some organizations to appear in the analytics instances of others for approximately one day. Adobe disclosed the issue ...

In iOS 26, Apple Intelligence makes the Wallet app's order tracking feature genuinely useful by scanning your email for shipping details. The ability to track orders in Apple Wallet isn't new – it's ...

With only three months until Christmas, companies are already planning for the holiday retail rush. When you go to buy online this holiday season, there's a good chance a robot is helping to fulfill ...

Gmail's new purchases tab helps organize your online purchases. You can still see the soon-arriving package cards. The tab houses shipping updates, order confirmations, and more. Google is making it ...

Costco Wholesale Corp.’s August sales rose nearly 9% and same-store sales came in slightly ahead of Wall Street’s expectations as the retail giant put to rest, at least for now, concerns about a ...