When messages feel purely top-down or transactional, internal comms leaders miss the opportunity to reinforce shared values, ...

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ALTOONA, Pa (WTAJ) — Different industries are using artificial intelligence, but people looking to steal your personal ...

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As automation accelerates, brands must know when to rely on intelligent systems, and when to show up as unmistakably human.

Get more control over messages ...

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Google is also working on letting you edit Smart Replies before sending them.

This process will teach you how people really feel about your brand.