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A couple of weeks ago, I was at the gym, exercising and musing about an upcoming column, when one of the kids from the front desk ran up to me. “Did you put a lock on a locker?” he asked. I said that ...

When AI falters, it’s easy to blame the model. People assume the algorithm got it wrong or that the technology can’t be trusted. But here’s what I've learned after years of building AI systems at ...