Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

The iGaming market holds huge growth potential for emerging players. iGaming brands are reporting record revenue growth and ...

Upwork details 20 side hustle ideas for supplementary income, emphasizing creativity and flexibility to meet holiday expenses and future goals.

ST. PETE, Fla. — In an effort to offset minimum-wage increases and rising food costs, a St. Pete restaurant group is doing away with traditional tips and instead adding a 20% service charge to every ...

Major Marquis fintech breach exposes 400,000-plus Americans' data through unpatched SonicWall vulnerability, with Texas ...

According to Statista, global crypto payment volumes exceeded $50 billion in 2024, while the number of digital asset owners ...

Explore soft sell vs. hard sell techniques to improve customer relationships and boost repeat sales. Learn how soft sell fosters engagement over aggressive tactics.

College life can feel like a tornado, so here’s the big question: how does anyone keep up? The moment one assignment is finished, another appears, and in ...

Are you getting used to Windows 11 but wish it was a bit faster? Do you feel like your computer has become slower or starts up unusually slowly? Follow along and I’ll go through various tricks that ...