Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Geoff’s column hunts for how tech can make your life better — and advocates for you when tech lets you down. Got a question ...

In software development, success means going beyond meeting requirements. We must create products that surprise and delight ...

KANSAS CITY, Mo. (KCTV) - Spire gas will pilot a program early 2026 waiving its $22 monthly customer charge for qualified low-income customers in Missouri. The Customer Charge Waiver Program is part ...

HILLSBOROUGH COUNTY, Fla. — Rescue 22 Foundation is running a donation challenge until September 1. The Florida-based nonprofit trains service dogs for veterans across the country. All donations, up ...

Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning over their passwords.

Starbucks Corp. (NASDAQ: SBUX) on Friday named Amazon veteran Anand Varadarajan its new chief technology officer, starting ...