Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

Visakhapatnam Airport recorded remarkable achievements in multiple segmentsA major infrastructure transformation was achieved ...

In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers ...

A handbook found during a police raid on a compound used by a cyberfraud gang in the Philippines offers detailed instructions ...

There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer ...

Busy businesses need all the help they can get to automate processes and keep operations running smoothly. This means incorporating various platforms to automatically streamline tasks and boost ...

Hong Kong’s retail banking sector has completed the full rollout of Money Safe, a deposit protection feature designed to curb ...

Luxury hotels, boutiques, spas and resorts are building their staff with empathetic, problem-solving industry experts. Gone ...

Long lines are part of the experience at this Michigan restaurant, where loyal diners say the flavors are worth waiting for.