Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Livingston County Assistant Public Defender William Bertram will step into the public defender position starting Jan. 1.

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Marshall Hargrave is a stock analyst and writer with 10+ years of experience covering stocks and markets, as well as analyzing and valuing companies. Dr. JeFreda R. Brown is a financial consultant, ...

As a nervous teenage cashier on her first day during the Christmas rush, Stephanie froze at the register — until a customer gently told her, "It's alright. Take your time." ...