Every CEO I meet thinks their AI strategy is simple: implement tools, boost productivity, and stay competitive. The reality ...

Responses were analyzed by demographic groups to identify trends and differences across age, income level, and job role.

A good butcher should welcome questions and offer assistance. If they won't answer yours, it could signal problems that you ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

A woman ordered a single pair of Apple EarPods from Amazon and was shocked to open the box to 10. On Dec. 16, @lizardfish_ posted a TikTok revealing she had mistakenly received 10 Apple EarPods and ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

CaterCow reports a surge in customer aggression towards retail and restaurant workers, making the 2025 holiday season ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min The study polled 12,000 people ...