JEFFERSON COUNTY, Ohio (WTRF) — Jefferson County is taking a major step toward modernizing how water usage is tracked across the county. Commissioners heard an update today on an $8.6 million ...

Malia Thomas serves as the neighborhood reporter for Valdosta. VALDOSTA, GA. (WTXL) — Valdosta's utility bills are running behind — but city leaders say there's a good reason for it. The city’s former ...

LAS VEGAS (KTNV) — Las Vegas residents are expressing growing concerns about NV Energy's new billing structure approved by the Public Utilities Commission, with many questioning how the changes will ...

(The Center Square) - Energy bills for Southern Nevada residents will soon have a new look, with prices determined by demand instead of total usage. Energy experts called it the first of its kind in ...

Huntsville Utilities launched a new app and billing system last week, leading to confusion among some customers, particularly regarding what many are calling "double bills." While some who spoke with ...

HUNTSVILLE, Ala. — One week after an overhaul to the billing process, some Huntsville Utilities customers are frustrated and confused. "It was a nightmare," says Henry Paul, describing his experience ...

The rollout of Huntsville Utilities billing system is going well, a utility spokesperson told AL.com. But he said the utility understands members of the community’s concerns about double billing.

HUNTSVILLE, Ala. (WHNT) — Huntsville Utilities announced that its new app and web portal are slowly making their way to customers. But as the upgrades come, there are some important dates to remember.

Qualman Tenants, with Puget Sound Tenants Union, demonstrate in front of Cornell & Associates HQ demanding an end to its ratio utility billing system, which had spiked costs for tenants. (Lexy Salas) ...

PORTSMOUTH, Va. (WAVY) — The City of Portsmouth sent a notice on Monday to residents related to its utility system. According to the notice, after a change to the ...

PORTSMOUTH, Va. — Some Portsmouth Public Utilities customers are seeing unexpected spikes in their water bills — and the city says a system switch is to blame. Homeowner Shelby Brock is one of many ...