Reverse logistics is the process of moving goods from their typical final destination (the consumer) back upstream in the supply chain for various purposes such as returns, repairs, recycling, or ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and customer-focused strategies.

Sylvia Ng is CEO of ReturnBear, a platform for e-commerce reverse logistics, making returns better for brands, customers and the planet. As soon as fall hits, I’m already thinking about the holidays.

AI-driven digital freight matching platforms are transforming the brokerage landscape, helping shippers and carriers automate workflows, boost utilization, and navigate the lingering freight recession ...

The pandemic’s impact on the supply chain and all its moving parts cannot be understated. First, it was the issue of too many orders and not enough inventory. Companies couldn’t keep up with ...

Online retail sales are here to stay. In the U.S. alone, sales will surpass $1 trillion this year and are expected to reach $1.6 trillion by 2027, according to a new Forrester report. But along with ...

The unpredictable swings of the current economy are adding to what is an unquestionably tumultuous moment for retail. The industry facies uncertainty around what cargo will move in and out of the U.S.

Consumers love things, and they love returning those things to get more things. The world spins on things, and companies are dependent on logistics experts to help them navigate efficient global ...

This is an excerpt of the original article. It was written for the January-February 2024 edition of Supply Chain Management Review. The full article is available to current subscribers. Back in 2019, ...