IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

I'm at the cusp of a huge move up in my career, and I could use some perspective from some others in IT. By title, I'm currently a Network Administrator, although my responsibilities are those of a ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

I've been an 'IT support guy' with ticket-based systems providing the 'work', for quite a while, using Mainframe based systems around 1991. In the beginning ... there was a mainframe-oriented ...