For decades, business success has been defined primarily by hard numbers: revenue growth, profit margin, shareholder returns.

Covid-19 fundamentally changed not only how we work, but also how we measure business performance. Today’s cautious business owners are operating with a “slow and steady” mindset rather than “fast and ...

Learn how AUM, ARPC, and net profit margin can enhance your financial advisory firm's growth and performance for better client outcomes.

How should a leader evaluate whether the model they adopted is optimal for their company’s needs — or whether those needs require refinement? From my experience helping 21 organizations transition to ...

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

With 74% of U.S. companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Combining multiple customer experience metrics will provide the deepest insights — but first you must define what success means for your company. Delivering a great customer experience (CX) is ...