Every team in every organization is (or should be) focused on quality assurance. Whether someone’s work primarily impacts their fellow team members or a company’s customers, making sure a job’s done ...

Quality control, as every CPA knows, is a crucial component of an accounting practice. Yet quality control’s importance isn’t always prominently reflected in firm incentives. Firms obviously must pay ...

A number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs by applying the Toyota Production System (TPS) to redesign “lean” clinical and ...