One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

A new method overcomes many of the limitations of existing hydrocarbons benchmarking practices and addresses the need for a single and precise measurement of operational performance that can be ...

Operational excellence is a quality strategy from a clinical standpoint as well as a financial initiative to maintain a medical group's sustainability, this new CMO says. The new CMO of Holy Cross ...

Are your BI systems ready to support modern operations? Use this advice to prepare to handle large-scale workloads.

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

PROSPER is a peer review service to promote at individual nuclear power plants the process and practice of learning from operating experience. It is part of the IAEA’s services for Member States to ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

With a lower cost level in the value chain and rising market prices, the result for the fourth quarter increased significantly compared with earlier quarters in 2025 and same quarter in 2024. In 2025, ...

The company's strong financial position and operational performance make it a compelling investment choice in the tanker sector. International Seaways is a major tanker company with a diverse fleet, ...

JetBlue Airways’ view of its fourth quarter financial results has brightened based on stronger-than-expected bookings and operational performance. The New York-based carrier disclosed in a 4 December ...