Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, and training, boosting growth.

If you plan to implement CRM software to manage customer data more efficiently, streamline customer-facing operations, or drive other business improvements, it’s essential to get acquainted with the ...

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

With Covid-19 wreaking havoc among industries globally, it is more important than ever that businesses continue to understand their loyal customers and know how to attract newcomers. Central to this ...

Tal Frankfurt is the Founder and CEO of Cloud for Good, a Salesforce partner that creates transformational value with technology. No matter which CRM solution your organization implements—be it ...

Customer relationship management (CRM) is a critical part of any healthcare service provider’s operations. However, the stakes in healthcare are higher because the customers here are the patients.

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relationship management (CRM) has been around for many years and has emerged as a ...

With any fundamental regulatory reform, finalizing the rules is only half the battle. Actually implementing them on the front lines is a critical challenge too; and the client relationship model (CRM) ...