Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider arm.

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Salesforce.com unveiled a new customer service help desk tool this week. Desk.com works with customer requests delivered over a social network. (click image to enlarge) It is the byproduct of ...

Advancements in service management platforms have grown rapidly in the past several years, and higher education IT teams now use a variety of tools that meet their needs, from homegrown solutions to ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...