Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

How is Sally in your IT department being paid relative to your other IT staff? Are you paying a competitive market wage for a new position in your business? Employers often need to know how one ...

Financial ratios are calculations that compare two (or more) pieces of financial data that are normally found in a company's financial statements. Ratios can be invaluable to investors making ...